If you are using the default LocalSystem, you must not provide any password. Password of the account to run the service. See Plugins chapter for details.Ĭommunication between SnowMirror and ServiceNow is encrypted using standard TLS protocol.Īlternatively, you can store data into cloud storage as CSV files. You should activate Aggregate Web Service plugin so that SnowMirror is able to count records. Therefore, you have to increase Transaction Quota. By default, ServiceNow provides up to 60 seconds to process a request. Therefore, SOAP is usually preferred by customers with really large tables. ServiceNow provides a lot of time to process requests.

You would have to test both APIs to see if you can observe any differences on your instance. However, some customers reported that SOAP performs better, and some customers reported that REST performs better. Most of the time, the performance of both APIs is roughly the same.

Most users use SOAP API because SnowMirror has supported it longer than REST API. Generally, it does not matter which API you use. Retrieving and Importing a certificate of on-premise ServiceNow Application Access Settings (Fuji and later) REST API: Create SnowMirrorRestApiAgent Manually REST API: Import SnowMirrorRestApiAgent Update Set SOAP API: Import SnowMirrorAgent Role Update Set

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